1. Overview
Welcome to Epsi Prime. By accessing and using our services, you agree to be bound by these Terms and Conditions. If you do not agree, please stop using the service immediately.
2. Account Registration
To access and use the Services, you must register and create an account. By registering for an Account, you represent and warrant that:
You are at least the age of majority in your jurisdiction (e.g., 18 years old in most countries) and have the legal capacity to enter into a binding agreement;
If you are creating an Account on behalf of a company, organization, or other legal entity, you have the authority to bind that Entity to these Terms. In such case, “you” and “Customer” shall refer to the Entity;
All information provided during the registration process is accurate, current, and complete, and you agree to update it promptly as necessary to maintain accuracy.
The first registered User of an Account will automatically be designated as the Account Administrator. Admins are granted elevated rights to configure, manage, and administer the Account and Services.
3. Registration Information
When you create an Account or User Profile, you agree to:
Provide truthful, complete, and updated information.
Maintain the confidentiality of your login credentials and prevent unauthorized access to your Account.
Accept full responsibility for any activity that occurs under your Account or User Profile.
Notify us immediately (in writing) if you suspect or become aware of any unauthorized access, breach of security, or misuse of your Account.
We reserve the right to suspend or terminate Accounts where we reasonably believe that registration information is inaccurate, incomplete, misleading, or fraudulent.
4. User Verification
To protect the integrity of the Services, we may request identity or company verification at any time, which may include but is not limited to:
Email or phone verification;
Government-issued identification;
Proof of company registration or authority to act on behalf of an Entity;
Security questions or multi-factor authentication.
In the event of an access dispute (e.g., multiple parties claiming rights to an Account),Epsi Prime reserves the right, in its sole discretion, to determine rightful ownership based on available evidence, including domain ownership, payment records, and account activity.
5. Account Administrators
Admins are considered authorized representatives of the Customer and possess special privileges that may include:
Inviting, removing, or managing Users within the Account;
Assigning additional Admin roles;
Purchasing, upgrading, or downgrading subscriptions;
Managing Customer Data (including viewing, exporting, modifying, and deleting data);
Configuring security settings and third-party integrations;
Controlling billing and payment methods.
Any action performed by an Admin shall be deemed binding upon the Customer. If your Account was registered with a corporate email domain, that organization (or its delegated representative) may assume administrative control over your Account.
6. User Roles and Permissions
The Services support multiple User roles, such as Admins, Members, Guests, and Viewers. The permissions and functionality available to each User are determined by:
The type of User role assigned;
The selected Subscription Plan;
The Customer’s internal configurations.
Customers are responsible for ensuring that each User is properly classified. Misuse of roles (e.g., registering internal employees as Guests to circumvent fees) constitutes a violation of these Terms.Epsi Prime reserves the right to:
Reassign roles appropriately;
Impose usage restrictions;
Adjust subscription fees retroactively or prospectively.
7. Customer Responsibility for Users
The Customer acknowledges and agrees that:
It is solely responsible for determining which individuals are granted access as Users;
It bears all responsibility for actions taken by its Users within the Account;
It is responsible for managing User permissions, privileges, and access controls;
It is liable for any misuse, data loss, or unauthorized actions performed by Users, whether such Users are internal employees, contractors, affiliates, or third parties invited to the Account;
Any order, purchase, data entry, or integration action taken by a User is deemed to be authorized by the Customer.
Epsi Prime disclaims all liability for any losses, damages, or claims arising from User actions, except where expressly required by applicable law.
8. Account Security and Compliance
Customers must implement reasonable measures to safeguard their Account, including but not limited to:
Enabling multi-factor authentication (2FA);
Restricting Admin privileges to trusted individuals;
Regularly reviewing User access and permissions;
Ensuring compliance with applicable data protection, privacy, and cybersecurity laws (e.g., GDPR, CCPA, HIPAA, PCI DSS, and other international standards).
Failure to maintain appropriate security practices may result in suspension, termination, or legal liability.
9. Account Termination or Suspension
We may suspend, restrict, or terminate access to an Account if we reasonably believe that:
The Account has been compromised or misused;
Registration information is false or misleading;
The Customer or its Users have violated these Terms, applicable laws, or third-party rights;
Continued use of the Services would pose a risk to security, privacy, or compliance obligations.
Upon termination, Customer remains responsible for all fees accrued and for exporting its Customer Data within the time period specified in our Data Retention Policy.
10. Use of Services
You are granted access to and use of Epsi Prime for business management purposes.
You may not:
Use the Service for any illegal or harmful purpose.
Copy, modify, redistribute or exploit the source code.
Interfere with the security or operation of the system.
System abuse, spam, or unauthorized access.
11. Subscription & Payment
Some services require a subscription fee.
Service fees will be clearly stated and are subject to change.
Failure to pay on time may result in suspension or termination of your account.
12. Intellectual Property
All source code, software, system design, database and underlying technology elements are the exclusive property of Epsi Prime.
Brands, logos and content provided by the Customer/Partner during the use of the service are the property of the Customer/Partner.
The Client agrees to allow Epsi Prime to use its logo and company name for marketing purposes. This right will survive the termination of the Agreement.
Epsi Prime grants the Customer a non-exclusive, non-transferable license to exploit the platform under its own brand (white label).
13. Definition of Customer Data
“Customer Data” refers to any content, data, documents, files, attachments, text, images, reports, communications, or other information that you or your Users submit, upload, transmit, or otherwise make available through the Services.
Customer retains all rights, title, and interest in and to its Customer Data. Epsi Prime does not claim ownership of Customer Data but is granted a limited license, solely to the extent necessary, to:
Deliver, maintain, and operate the Services;
Provide technical support, troubleshooting, and service improvements;
Detect, prevent, and address technical issues, fraud, or security threats;
Comply with applicable law, legal process, or governmental request;
Perform analytics and generate aggregated or anonymized insights, provided that such outputs cannot reasonably identify Customer or its Users.
14. Responsibility for Customer Data
The Customer represents and warrants that:
It has all necessary rights, consents, licenses, and authority to submit, process, and use the Customer Data within the Services;
The Customer Data, and the use thereof, will not infringe or violate intellectual property rights, privacy rights, contractual obligations, or applicable laws;
Customer Data complies with our Acceptable Use Policy and does not include malicious code, unlawful content, or prohibited materials.
Customer is solely responsible for ensuring compliance with all applicable data protection, privacy, and export control laws, including but not limited to GDPR (EU), CCPA (California, USA), and similar international frameworks.
15. Sensitive data restrictions
Unless expressly permitted in writing and subject to applicable data protection addenda or agreements, Customer shall not upload or submit the following categories of sensitive data into the Services:
Special Categories of Personal Data as defined in GDPR Article 9(1) (including racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, health data, sexual orientation).
Protected Health Information (PHI) regulated under HIPAA (Health Insurance Portability and Accountability Act), unless Customer and [CRM Company] have executed a Business Associate Agreement (BAA).
Payment Card Data regulated under PCI DSS (Payment Card Industry Data Security Standard), unless the Services are explicitly certified for PCI DSS compliance.
Any other data that is subject to specific legal or regulatory protection requiring unique security or compliance measures that the Services are not certified to provide.
If such restricted data is inadvertently submitted, Epsi Prime will not be held liable for any resulting damages, liabilities, or compliance violations.
16. Data Ownership and Control
Customer retains full ownership of Customer Data.
Epsi Prime acts solely as a data processor (as defined under GDPR) and processes Customer Data only on behalf of and in accordance with the Customer’s lawful instructions.
Aggregated or anonymized data generated for analytics or product improvement does not constitute Customer Data and may be used by [CRM Company] for legitimate business purposes.
17. Data Security
We implement and maintain industry-standard security measures, including but not limited to:
End-to-End Encryption (E2EE) for data transmission;
SSL/TLS for secure communication;
AES-256 encryption for data storage;
RBAC (Role-Based Access Control);
Multi-factor authentication (2FA);
Compliance with OWASP Top 10 guidelines for web application security.
Despite these safeguards, Customer acknowledges that no system is entirely immune from risks and agrees to implement appropriate internal security measures to protect its Account and Customer Data.
18. Data Retention and Deletion
Customer Data will be retained for the duration of the subscription and as otherwise specified in our Data Retention Policy.
Upon termination or expiration of the Services, Customer has the right to export Customer Data within a defined period (e.g., 30 days), after which Epsi Prime may delete or anonymize such data.
Backup copies may persist for a limited period consistent with our disaster recovery and business continuity practices, after which they will be securely deleted.
19. Legal Compliance and Disclosure
We may access, preserve, or disclose Customer Data if required by applicable law or if we reasonably believe that such access is necessary to:
Comply with a valid legal request, subpoena, or government investigation;
Enforce these Terms, including investigation of potential violations;
Detect, prevent, or address fraud, security, or technical issues;
Protect the rights, property, or safety of Epsi Prime, its Users, or the public.
20. Service Availability
We are committed to service availability according to SLA.
Occasionally the service may be suspended for maintenance, with prior notice.
21. Termination
Epsi Prime may suspend or terminate the Service if you violate the Terms.
22. Governing Law
These Terms are governed by the laws of the United Arab Emirates.
23. Changes to Terms
We reserve the right to amend these Terms & Conditions at any time. Users will be notified via email or in-app notification. Changes will be effective immediately upon posting on the website.